How do I update my company details?
Log in to Online Banking, click on the top right hand envelope icon to create a new message and attach a copy of your updated ACRA to us. If you’ve added a new company director, please also include their mobile number and email for our records.
How do I request for Audit Confirmation?
Log in to Online Banking and navigate to Company Profile > Bank Documents. Click on the ‘Generate Bank Document’ button and follow the instructions to process the Audit Confirmation request. Do note that you will be required to input the recipient’s email for the document to be sent directly to the recipient. The Audit Confirmation […]
How can I download my account statements for Deposits?
Log in to Online Banking and navigate to Deposits > Statements, or tap on the ‘Statements’ icon at the top of the mobile app after logging in. Last month’s statement will be ready to download within the first 5 working days of this month.
How can I close my account?
Log in to Online Banking > Company Profile > Company Settings and initiate the account closure process. You may also get help from our Business Support team at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web […]
How does ANEXT Bank keep my account secure?
We implement internationally recognised encryption and multi-layered security measures such as real-time fraud monitoring and prevention to safeguard your information and transactions transmitted over the internet. We authenticate your log in via your unique Business ID, your registered mobile phone number and one-time password (OTP). Additionally, we implement three-factor authentication (3FA) on every transaction. […]
How can I protect my account from scams?
Ensure that your login credentials (Business ID, password and one-time password (OTP)) are kept confidential. We will never request for your login credentials (Business ID, password, one-time password) or request for an account reactivation. We will only send you clickable links via email and SMS during the account opening authentication process. ●ANEXT Bank […]
What should I do if I suspect unauthorised activity or don’t recognise a transfer?
Check with all the Operators of the account if anyone has authorised or conducted the activity/transaction on the account. If the activity/transaction is confirmed to be unauthorised, you can temporarily suspend your account on your mobile/internet banking or on our official website (pre-login) as soon as possible. You can also contact Business Support to help […]
How do I temporarily suspend my account, and what happens when it’s suspended?
You can temporarily suspend your account here. If you’re logged in to Online Banking, navigate to Company Profile > Temporary Account Suspension Request. Please note that upon account suspension, all outgoing transfers including any scheduled recurring transfers will be suspended. You’ll still be able to log in to Online Banking to view your balances and […]
Will incoming transfers still be credited if my account is suspended?
Generally, incoming transfers are not affected by a customer-initiated temporary account suspension and may continue to be credited. However, some incoming transfers may be delayed, rejected or returned depending on the payment channel, intermediary bank processing, or if additional verification/regulatory checks are required.
How do I unsuspend my account?
To unsuspend your account, contact Business Support at 1800 268 8888 or (65) 6813 3688 if calling from overseas from 9:00am – 6:00pm, Mon – Fri except Public Holidays. You can also perform a web call here. Once unsuspended, your account will resume normal operations.